Refund policy

Pocket Jam includes a one-year warranty on the music player, starting from the original purchase date. If a manufacturing defect or product-quality fault develops during that year, contact us so we can assess the issue and arrange a replacement or refund where appropriate.

USB cables, earphones and other accessories are not covered by the one-year Pocket Jam warranty. If an accessory has a quality defect when it arrives or you discover one within seven days of purchase, contact us to request a replacement.

The Pocket Jam warranty does not cover damage caused by accidents, misuse, liquid exposure, or abnormal heat, pressure or humidity. It also does not cover faults caused by modifications or repairs carried out by someone other than Pocket Jam or an authorised repairer, or damage caused by events such as floods or lightning.

For issues contact us on 

support@pocketjam.com.au or through the contact page on this website.